As we face these new uncertain times together your safety and peace of mind is important to us
Healthy and safety - following the guidelines from the Australian Department of Health and the CDC we are taking steps to ensure or work environment is safe. Pethaus is a family team - we live and work in a remote community
All surfaces are being sanitised and we are regularly washing our hands. Your order will arrive shiny clean and virus free we promise ;)
We highly recommend using EXPRESS options for both Australia and International orders, you'll get better tracking and receive your order much much faster. - Well worth the extra few dollars.
During Covid we can expect some delays to tracking and delivery - however rest assured both Pethaus and our chosen safe courier services are working as hard as possible to get your order to you as fast as possible despite the set backs.
We are here for you! Please feel free to contact us with any questions or concerns. Cute dog photos are also welcome ;)
Your purchase during the Covid 19 virus will help our small business survive and we are very grateful. Pethaus looks forward to bringing you even more high quality badass gear in 2021 and beyond.
Other ways you can support us and more of your favourite makers, creatives and small business is to share your purchase on social media, write reviews and send your friends a referral link!
Thank you, stay safe and positive, we will get through this together helping each other.
Mel, Matt, Willie dog and Trigger pup
Orders + shipping
Yes we do! We frequently ship items all around the world! USA, Canada, Europe, Kuwait, Singapore - heck we've even shipped to Peru!
Pethaus is based in Australia and ships worldwide from there.
Yes we do! - However due to recent tax and duty changes we can only except orders over £ 135
Please note you will be responsible for VAT and duties when your parcel arrives.
Bump your order value up by combing your order with a friends and save on shipping too! 👍🏼
ALL EUROPE / UK ORDERS ARE NOW SHIPPED WITH DHL EXPRESS
Our team wil ship your 'non' customised order in 1 - 2 business days
Orders which included customised / personalised items will ship within 3 - 7 business days as we need time to create the awesomeness.
Please note during extremely busy times such as sales & Christmas there may be minor delays.
Ok so you've left that gift to the last second.... we totally get that happens.
Leave us a note to expedite your order at the checkout - and send our team an email to check.
Be sure to also select the "Express" shipping option.
We will do our best to make and or dispatch your order as fast as possible. Cos we are cool like that.
* Please note during sale periods or extremely busy times like Christmas "Rush my order" fees may apply.
We've been advised -
Orders shipped within Australia standard post will take between 2 - 7 "BUSINESS DAYS" to deliver once we have shipped.
Australian Express orders will take 1 - 3 "BUSINESS DAYS" to deliver once we have shipped.
Non tracked cheap shipping is 7 - 14 business days. (stamp mail)
This time frame will depend on your location - metro/ regional / remote