EXCHANGE AND REFUNDS

We want you to love your gear, if for any reason your not happy we want to sort it out for you quickly.

Please read our returns policy and carefully follow the instructions to find out how to return. 

(Link to Return at bottom of page)

We are happy to exchange or credit your non custom or sale item if it is returned to us within 14 business days (30 business for international)

Please ensure garments are completely free from any hair before sending back. Items which are returned with hair or smell of washing will be considered worn and non exchangeable / refundable. 

  • In the case of exchanges, please note you will be responsible for return shipping and re shipping costs.  
  • When returning your item you will need your order number and the email associated with your order. 
  • If exchanging sizes please include your dogs measurements in the return notes to help get the best fit. 
  • You can also include a side profile photo of your dog and front profile if your dog is an (ahem) awkward or chunky shape ;) 

We process our exchanges once a week so please allow up to 14 business days for us to return your new items.

*SALE ITEMS ARE NON REFUNDABLE OR EXCHANGEABLE  - this excludes gift sets which are fully exchangeable. 

We do not take responsibility for third party damage or loss, so please choose your shipping destination carefully.

FAULTY GOODS & REFUNDS

Sometimes shit happens, if your goods are faulty please contact us immediately to organise a repair, exchange or credit using our returns form below. We believe "It's the putting right that counts" ;) 

We do not refund on change of mind sorry but are happy to give you a store credit or exchange. 

CLICK HERE TO APPLY FOR A RETURN

Sizing guide

Just like us pets come in all shapes and sizes and no two of the same breed are identical. We've made this handy video to help you measure your buddy for the perfect fit.  Below the video you can select your dogs clothing size from our size charts.   *** WE STRONGLY RECOMMEND MEASURING FIRST***

LETS GET STARTED....

  1. MEASURE YOUR BUDDY FIRST FOR THE BEST FIT. ( Watch our 'How to measure your dog video) 
  2. SCROLL DOWN AND SELECT A SIZE FROM THE CHARTS BELOW

 

REMEMBER WE ARE HERE TO HELP.

If your still unsure we are more than happy to help. Just email us your dogs measurements as shown below (and a photo too if you like) We will help you find the best fit for your buddy.  Use the blue contact tab in the bottom right corner  to email us or select contact from the header menu. 

    Pethaus - how to measure your dog

     * Note Vests are sized differently to hoodies and tees please check the "Hoodie or tee size charts at the bottom of the page

    We do not recommend an average breed size as no two dogs of the same breed are exactly the same. - Please do not guess your measurements ie - my dog is a large breed so will be a size large ... that's not how it works guys ;)  

    CHEST MEASUREMENTS ARE THE MOST IMPORTANT FOR YOUR DOGS COMFORT AND BEST FIT. 

    Denim dog vest size chart

    Dog hoodie size chart

    RAGLAN DOG TEE SIZE CHART