Shipping

Our shipping costs are calculated by the weight of your order

Enter your items in the cart and a pop up with your shipping location and rates will come up in the cart.

You can also change the shipping location if required - say shipping to a friend or different country.

PROCESSING TIMES 1 - 3 Days

PROCESSING TIMES FOR CUSTOMISED ITEMS 3 - 7 Business days

Orders which include customised items will ship all together.

SHIPPING INFORMATION

Australia

-Standard post envelope - No tracking 5 - 7 business days

-Standard tracked parcel 3 - 7 business days

-Express Post tracked 1 - 3 business days

International shipping

* Please note you are responsible for any duties or taxes owing in your country.

* Tracked international shipments cannot be delivered to PO Boxes.

NORTH AMERICA

Standard International tracked 6 - 10 business days from $ 16 AUD
Express International tracked 3 - 7 business days from $ 27 AUD
🔥 DHL tracked 3 -5 day from $ 78 AUD

New Zealand

Standard International tracked 6 - 10 business days from $ 10 AUD
Express International tracked 3 - 7 business days from $ 19.95 AUD
🔥 DHL tracked 3 -7 day from $ 69.95 AUD

UK & EUROPE SHIPPING

Due to recent tax law changes we can only except orders over £ 135

Please note you will be responsible for VAT and duties when your parcel arrives.

Bump your order value up by combing your order with a friends and save on shipping too! 👍🏼. - For small orders please visit our Etsy store HERE

- Express DHL tracked - from $59.95 3 - 7 business days

REST OF THE WORLD

-Standard International tracked - from $15 based on weight 1 - 3 weeks

- Express DHL tracked - from $75.00 3 - 7 days

Pethaus recommends tracking on all International purchases.

Please note that Pethaus can not take responsibility for or cover the cost of items lost or damaged in the post. -

Returns

We want you to love your gear, if for any reason your not happy we want to sort it out for you quickly.

Please read our returns policy and carefully follow the instructions to find out how to return.

(Link to Return at bottom of page)

Simply return your items within 14 business days of receiving for Australia or 30 business for international.
Once we received we issue you a credit code for the value spent.
Use this code at our checkout to exchange for the correct size or item of the same value.

*GIFT SETS or BUNDLES CAN BE RETURNED 👍🏼

*CUSTOMISED / PERSONALISED PRODUCTS CANNOT BE RETURNED SORRY

*ITEMS LISTED IN PRODUCT DESCRIPTION AS "FINAL SALE" ARE NOT RETURNABLE

Please ensure garments are completely free from any hair before sending back. Items which are returned with hair or smell of washing will be considered worn and non exchangeable / refundable, these items will incur a dry cleaning fee or be deemed not accepted.

Please note you will be responsible for return shipping costs
When returning your item you will need your order number and the email associated with your order.
When we receive your return we will issue a store credit for the item/s returned. This will be sent to you via email. 👍🏼

We process our returns once a week on Fridays

We do not take responsibility for third party damage or loss, so please choose your shipping destination carefully, we recommend using a tracked shipping method.

FAULTY GOODS & REFUNDS

Sometimes shit happens, if your goods are faulty please contact us immediately to organise a repair, exchange or credit using our returns form below. We believe "It's the putting right that counts" ;)

* Please note refunds can only be made back to the card or method of purchase you used such as paypal or gift card.

We do not refund on change of mind sorry but are happy to give you a store credit or exchange.

CLICK HERE TO APPLY FOR A RETURN

ORDER CANCELLATION.

Orders may be cancelled within 12 hours unless already shipped. Cancelled orders will incurr a processing fee of 20% of the order total less shipping. To a maximum of $40 - please note orders with personalisation can only be cancelled within 8hrs of order.

ORDER EDITS.

We are always happy to edit or adjust orders (sizes / colours / personalisation etc ) so just reach out via chat box or email hello@pethaus.com.au