As we face these uncertain times together your safety and peace of mind is important to us
We highly recommend using EXPRESS options for both Australia and International orders, you'll get better tracking and receive your order much much faster. - Well worth the extra few dollars.
PROCESSING TIMES 1 - 3 Days
PROCESSING TIMES FOR CUSTOMISED ITEMS 3 - 7 Business days
29 April 2020 -DHL eCommerce Solutions Australia -
International Shipping Update International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.
Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.
We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.
Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking. We want to thank you for your patience and understanding during these extraordinary times.
We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment they show in continuing to deliver, connecting people has never been more important during this pandemic.
Thank you and best wishes,
Head of Sales
DHL eCommerce Solutions Oceania
Your purchase during the Covid 19 virus will help our small business survive and we are very grateful. Pethaus looks forward to bringing you even more high quality badass gear in 2020 and beyond.
Other ways you can support us and more of your favourite makers, creatives and small business is to share your purchase on social media, write reviews and send your friends a referral link!
Thank you, stay safe and positive, we will get through this together helping each other.