Thank you for supporting small business during Covid 19 

As we face these uncertain times together your safety and peace of mind is important to us

  • Healthy and safety - following the guidelines from the Australian Department of Health and the CDC we are taking steps to ensure or work environment is safe.  Pethaus is a family team of two - we live and work in a remote community and have been self isolating for weeks now. All surfaces are being sanitised and we are regularly washing our hands.  Your order will arrive shiny clean and virus free we promise ;) 

 

  • Customised goods production time due to increased demand our usual production times for items with customisation may occasionally be extended.  While most orders can still be shipped within 3 - 7 business days at peak times production may extend to 10 business days. 

 

  • Standard non custom orders will be shipping within 1 - 3 days of purchase

 

  • Domestic shipping is also running as normal.  We will only be using Australia post during the lockdown in Australia and currently they advise there will only be minor delays to major cities however rural areas can expect longer than usual delivery times. 

 

  • International shipping is running and DHL currently advises us of the below * Please expect orders to be slow in updating tracking.  

 

29 April 2020 -DHL eCommerce Solutions Australia -

International Shipping Update International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.

Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.

We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.

Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking. We want to thank you for your patience and understanding during these extraordinary times.

We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment they show in continuing to deliver, connecting people has never been more important during this pandemic.

Thank you and best wishes,

Lee Martin

Head of Sales

DHL eCommerce Solutions Oceania


     

    • Communication we are here for you!  Please feel free to contact us with any questions or concerns, we are here for you.  Cute dog photos are also welcome ;) 

     

    Your purchase during the Covid 19 virus will help our small business survive and we are very grateful.  Pethaus looks forward to bringing you even more high quality badass gear in 2020 and beyond. 

    Other ways you can support us and more of your favourite makers, creatives and small business is to share your purchase on social media, write reviews and send your friends a referral link!    

    Thank you, stay safe and positive, we will get through this together helping each other. 

    Mel, Matt, Willie dog and Trigger pup